FAQs

Are there any sales or promotions happening right now?

Something Navy announces all sales via email or Instagram. Please sign up at the bottom of our website or via the popup to receive notifications. New Customer Welcome Offer: To welcome you, we're giving you 15% off full-price SN collection items when you sign up to receive our emails. We'll keep you in-the-know on Something Navy collection launches, sales, fashion inspiration, beauty advice, travel tips, and personal anecdotes from Arielle and Team SN. This promotion code is valid only on SN collection items and excludes third-party marketplace products and sale products. This code cannot be combined with other offers, promotions or already marked down merchandise. It has no cash value and cannot be applied to previous purchases or gift cards.

What is the VIP Loyalty program?

How do I join the loyalty program? When creating an account on SN.com, customers are automatically opted into the program. Every customer must have an account created to be part of the loyalty program. If you are opted into email, this does not automatically add you to the loyalty program. But you can join easily right this way! 

 What happens if I already had an account when the program launched? You will retroactively be opted into the program and your spend from your first purchase (within 12 months) will be counted towards your tier.  

What happens if I am signed up for email but do not have an account created?  Signing up for emails does not automatically enroll you in our loyalty program. You must create an account to opt into our loyalty program. But stay subscribed to our emails, too! That way you’ll receive updates, special offers, surprise giveaways, early access to collections, sales, and more.  

How is my tier determined? Our program is built on a rolling year term, with a 30 day delay after your purchase is complete. Your purchases from the past 12 months will make you eligible for tier entry or for maintaining the tier you’re in. If you enter a tier on May 1, 2021, you’ll have 12 months from this date to enjoy tier benefits. You can either continue to spend the tier threshold amount to maintain tier status by April 30, 2022 or you will lose tier status if you don’t meet that threshold. If you exceed the threshold, you’ll move up to the next tier. 

Do all my purchases count or is it limited to certain products? All purchases and products are eligible, including Something Navy Collection and items sold on our Brands We Love Marketplace.

What happens if I return an item? Our tier levels are determined after returns and cancellations are factored in.  Once you return an item, your tier will be recalculated and if you no longer meet the tier spend threshold after a return you will be placed in the proper tier. If the return didn’t bring you below a tier spending threshold, you’ll be able to maintain your tier.

What happens if I have 2 accounts created? At this time, we cannot combine accounts, so to maximize your perks, we urge you to shop under one account only. By shopping under one account, you can receive credit toward your program level status for every purchase you make (and reap some serious rewards).

When can I activate my perks? Once you are opted in and have created a Something Navy store account, you will begin to be eligible for our insider program. Once you’ve spent the tier threshold, your tier entry will be delayed by 30 days. Once you’ve reached 30 days, you can start enjoying those benefits immediately.

How can I see my referral status? Once you've signed up for the SN Insider Loyalty Program, you will gain access to a customized dashboard that has details about your tier and the perks you unlock with each tier, your progress, your referral status, and more. Login to your account and navigate to "My Loyalty" to see your rewards.

How can I redeem my rewards? Your rewards will be automatically added to your account. You must always be signed into your account to redeem your rewards.  Once you are signed into your account, navigate to the My Loyalty page and click on the My Rewards button to see your rewards history and active promo codes. Copy and paste the promo code to be applied to your purchase in cart. Discounts will not be automatically applied to your cart.

For referrals, when do I receive my credit? When the referred customer makes a purchase of $150 or more, your credit is automatically and instantly added to your account. You can use your credit on a purchase of $100 or more. 

Do I need to spend a certain amount to get my referral credit? Yes, here’s the scoop: when you refer someone to SN, your credit is eligible for any purchase of $150 or more. When you are referred to SN, your credit is eligible for any purchase of $150 or more. 

What if I am already signed up to your text message program?  We love that you’re part of our SMS program! You still have to create an account on SN.com to participate in our loyalty program. If you are an SN Insider, you must still have an account created to be able to participate in our loyalty program. 

 What is early access to new arrivals? Early access to sales? On launch day, you’ll get to shop our new collection before the general public with a special early access code. The code will be sent to loyalty program members on the morning of launch. 

Am I allowed to leave the program, and how? While we expect that you’ll love the benefits of this program, you can unsubscribe from communication at any time. If you’d like to opt out of the program completely, please reach out to our amazing Customer Service team at support@somethingnavy.com and we will opt you out. 

How does the VIP Customer Service Line Work? You have access to a special support email reserved for Someone Super VIP status members only. Email anytime and you’ll get priority service!

COVID-19:

We love our #SNSOCIETY and promise to be as accessible and transparent as possible now and always. Your safety is our top priority.

Is customer support available?

Absolutely! Our customer support team is here to answer any questions you might have. Drop us a note at support@somethingnavy.com.

How long will it take to receive my order?

Preorders: If you ordered a preordered item, it will ship on or close to the estimated shipping date listed on the product page. Something Navy will communicate if there are any delays. For Domestic orders, available, non preorder items, will ship according to standard shipping times and will not be held until preordered items are ready to ship if multiple items were ordered. Therefore, you may receive multiple shipping confirmations.

For International orders, the order will be held from shipment until all items, including preorder items are ready to ship. Domestic Orders: please see shipping methods for rates and estimated ship times. International Orders: in-stock orders are processed within 10-15 business days and may be subject to additional transit time and customs clearance delays. Invalid Shipping Address: we are unable to ship domestically and/or internationally to PO, APO, or FPO boxes.

Please contact support@somethingnavy.com if you have any questions or concerns about your order. 

What shipping method do you use?

Something Navy sends domestic orders with FedEx SmartPost and with DHL for international. All packages are insured, and as soon as your order ships, we will send you a shipping confirmation email including your tracking number.  US Orders

  • No Rush Shipping: free for orders over $200/ $7 for orders under $200

    • Up to 14 business days for delivery within the Continental US

  • Ground Shipping: $10

    • 1-7 business days for delivery within the Continental US

Canada and Mexico orders: USD $45 Flat Rate UK, France, Germany and Spain orders: USD $60 Flat Rate

Do you ship internationally?

Yes! Something Navy collection products are eligible for domestic as well as international shipping to Canada, Mexico, the UK, France, Germany, and Spain.

Note that international orders are shipped DDU (“Delivered Duties Unpaid”) and international customers are responsible for the payment of any additional associated duties and taxes, as well as for arranging a return shipment if necessary.

Canada and Mexico orders: USD $45 Flat Rate UK, France, Germany and Spain orders: USD $60 Flat Rate

Products purchased from the Something Navy Marketplace are fulfilled and shipped by the Third-Party Seller and are not eligible for international shipping at this time.

For more information, see our full Shipping & Returns policy here.

How can I track my order?

When your order ships, you will receive a shipping confirmation email with a link to track the status of the shipment. If you’re having an issue with the tracking number for your order, please contact our customer support team at support@somethingnavy.com.

How do I cancel or edit my order?

Unfortunately, once an order is placed, we're unable to cancel or make changes before it ships.

My order was marked as "delivered" but I have not received it. What do I do?

If your order has been marked as “Delivered” but you have not received the shipment, please contact our customer support team at support@somethingnavy.com.

What is your returns and exchanges policy?

Something Navy Collection Product: Something Navy accepts returns and exchanges of unworn, unwashed, damaged or incorrect items within 15 days of the original delivery date for either a full refund back to the original payment method or for store credit. Items must be returned with Something Navy tags attached. To make a return please visit our returns portal.

Discounted items are final sale.

Home: All home products are eligible for return within 15 days of receipt only if items are in original packaging. Items that have been removed from original packaging or used are not eligible for return, exchange, or store credit. Please contact support@somethingnavy.com to request your return label.  Swim: All swim products must be returned within 15-days of the delivery date in unused, pristine condition with original tags attached and hygienic liners intact. Swim items returned in used condition, without tags or hygienic liners attached will not be eligible for refund, store credit, or exchange. Please email support@somethingnavy.com to request a return label for Swim products.

Note that all returns submitted for refunds are subject to a return fee of USD $12.75 per order and will be deducted from the amount of your refund. All exchanges and returns for store credit are exempt from the return fee. Returns made due to damages or because an incorrect item was sent to you are excluded from the return fee. 

Marketplace Product: Items purchased from "Third-Party Sellers" via the online Something Navy Marketplace cannot be returned in stores. Please contact support@somethingnavy.com to receive a return label. Third-party products purchased in stores may be returned to the store where the items were purchased.

Final Sale Merchandise: All items noted as final sale, including gift cards, gifts with purchase, discounted merchandise (priced as marked) or personalized/monogrammed merchandise may not be returned or exchanged. 

Damaged or Incorrect Items: Please contact customer support within 15 days of delivery for assistance. Damaged or incorrect items will not be accepted after 15 days of the original delivery date. Please note, you are responsible for the product until it reaches us. 

In-Store Purchases: In-store purchases that meet our return eligibility requirements must be returned to the store where the items were purchased. Email validation and valid identification are required for non-receipt returns. Valid forms of identification include a driver's license, state ID card, passport, or military/government ID. The first name and last name on your ID must match the first name and last name on your order. If we cannot validate the first name, last name, or email associated with a non-receipt return, we will not be able to accept the return or issue store credit. Additionally, Something Navy collection product purchased online may be returned to Something Navy stores.

Notice to Customers with Shipping Addresses Outside the United States: International customers are responsible for arranging return shipments and will be charged an additional return fee of USD $12.75 per order. The outbound international shipping fee of $25 is not refundable. All fees will be deducted from the amount of your refund. To make a return please visit our return portal.

When will I receive my refund?

Refunds for Something Navy collection product will be processed once the item is scanned by the carrier and for third-party products when received by the Seller's warehouse. If you are returning for a refund, you will receive an email confirmation once your refund has been issued. If you are returning damaged or incorrect goods for an exchange, we will send the requested item(s) out to you. Unfortunately, we cannot process any exchanges for third-party items. If you return a purchase made with a gift card, your refund will be returned to your gift card.

What payment options are accepted?

We accept all major credit cards and also provide several additional payment options at checkout including: Apple Pay, PayPal, AmazonPay, Google Pay, and Klarna.

How do preorders work?

Preorder items are available for purchase online and will ship by the estimated ship date listed on the product page. Your card will be authorized at the time the order is placed to secure your inventory. Once the order is ready to ship, we will email you a tracking number on the estimated ship date. Preordered items are to be paid in full at the time of order. Klarna payments will begin from the date the order is shipped. For Domestic orders, available, non preorder items will ship according to standard shipping times and will not be held until preordered items are ready to ship if multiple items were ordered. Therefore, you may receive multiple shipping confirmations.

For International orders, the order will be held from shipment until all items, including preorder items are ready to ship.

What is Klarna?

Shop now, pay later with Klarna.

How does Klarna work? Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments.

To use Klarna to pay for your purchase, add items to your cart and choose Klarna at checkout. Your purchase will be split into 4 equal payments. The first payment is due when your order is shipped and the remaining three payments will be automatically charged to your debit or credit card every two weeks. There is no interest or added fees when you pay on time.

How do I sign up? If your purchase is eligible for 4 interest-free payments with Klarna on somethingnavy.com, the option will be presented at checkout. After confirming your phone number, you’ll be sent a text message where you will be asked to confirm your identity. You’ll then set up your payment method with Klarna and accept the terms of your payment plan.

What are the requirements for using Klarna?

  • A US-issued debit or credit card

  • You’re 18 years of age or older

  • A US billing address

  • A phone number that receives text messages

  • The items in your shopping bag must total between $10 and $1,000 to be eligible. Gift cards cannot be purchased with Klarna.

Which payment methods are accepted? Klarna currently accepts all major debit and credit cards including Visa, AMEX, Mastercard, and Discover.

Where can I use Klarna? You can use Klarna on somethingnavy.com. Klarna is not available at the Something Navy store. What if I get declined from using Klarna? You can use an alternate payment method to complete your purchase. To use Klarna for future orders, please reach out to Klarna’s customer service team to discuss your options. You can contact them in the Klarna app or at klarna.com.

Will this affect my credit score? No. When you sign up for Klarna, they may perform a soft credit check. This will not impact your credit score or show up as a hard inquiry on your credit report.

If my order total changes, how will that affect the 4 payments? If your order total changes for any reason, the payments will be adjusted accordingly.

If the order is cancelled, will I still be charged? No, you will not be charged. Please reach out to our customer support team at support@somethingnavy.com.

How long does it take to reverse a pending authorization? Most authorizations are reversed within 24 hours, however this is ultimately up to your financial institution.

What if I can’t make a payment? Please reach out to Klarna’s customer support team and they’ll be happy to discuss your options. You can contact them 24/7 in the Klarna app or at klarna.com.

Are there late fees? A late fee of up to $7 may be charged if an automatic payment cannot be collected. Please see terms for full details.

What if I make a return? If your return falls within our return policy, your item will be refunded to your original form of payment.

Have more questions? Visit klarna.com or download the Klarna app to chat with their customer support team. See Klarna's complete terms here.

Can I choose the currency I pay in?

Not at this time. All payments are made and accepted in USD, including to international addresses.

How do I use my gift card?

As a company focused on sustainability, we do not offer physical gift cards. Our e-gift card is only valid on the Something Navy website. To redeem, enter the code provided in your gift card confirmation email into the discount field at checkout. 

If you return a purchase made with a gift card, your refund will be returned to your gift card.

If you misplace your original gift card or need help, please contact support@somethingnavy.com to have the gift card reissued and sent your email address.

The product I want is currently out of stock. What do I do?

You can sign up for notifications regarding item availability. You can do so by going to the product page and selecting the size and color you would like, then clicking the “Notify Me” button below the size options. You will be asked to enter your email address. If the item comes back into stock, you will receive an automatic email notification.

How will your products fit me?

For each item on our website, we offer a size guide and descriptive sizing information. Please refer to the size details section on the specific product page for more information.

You can also see Arielle and Team SN trying on each new collection with their notes about fit and how to style each piece on our Instagram.

If you're still unsure, feel free to contact our customer support team at support@somethingnavy.com for additional sizing guidance.

What is the Something Navy Marketplace?

A curated destination for all brands we are love, love, loving! We’ve found the best of the best and made it available to you all in one place. Easy, right?!  

A note on returns: please do not send us any non-Something Navy merchandise, as our warehouse cannot receive it. For all returns, please email support@somethingnavy.com and we will help you get all the information you need to get the item back to the right place.

How do I contact customer support?

Please contact our customer support team at support@somethingnavy.com, and we'll get back to you as soon as we're able. See below for our customer support hours:

Monday - Friday: 9 AM - 6 PM EST Note: We do not offer phone support at this time.