We love our #SNSOCIETY and promise to be as accessible and transparent as possible now and always. Your safety is our top priority.
Is customer support available?
Absolutely! Our customer support team is here to answer any questions you might have. Drop us a note at email@example.com.
How long will it take to receive my order?
A significant surge in volume and other impacts from COVID-19, as well as the seriousness of the wildfires in the west (including Colorado/Utah) has created delays to all shipping services. SmartPost/Ground packages headed to the west coast will likely be delayed by 6+ business days. Packages not going in that direction will see some minor delays (1-2 business days) due to package holds and/or address redirecting.
Domestic Orders: in-stock orders are processed within 5-7 business days. International Orders: in-stock orders are processed within 10-15 business days and may be subject to additional transit time and customs clearance delays. Invalid Shipping Address: we are unable to ship domestically and/or internationally to PO, APO, or FPO boxes.
What shipping method do you use?
Something Navy sends domestic orders with Fedex SmartPost and with DHL for international. All packages are insured, and as soon as your order ships, we will send you a shipping confirmation email including your tracking number.
We offer free shipping on all orders within the continental U.S. All orders above $150 shipping to Alaska, Hawaii and U.S. territories also qualify for free shipping.
Do you ship internationally?
Yes! Something Navy collection products are eligible for domestic as well as international shipping to Canada only at this time.
Note that international orders are shipped DDU (“Delivered Duties Unpaid”) and international customers are responsible for the payment of any additional associated duties and taxes, as well as for arranging a return shipment if necessary.
Products purchased from the Something Navy Marketplace are fulfilled and shipped by the Third-Party Seller and are not eligible for international shipping at this time.
For more information, see our full Shipping & Returns policy here.
How can I track my order?
When your order ships, you will receive a shipping confirmation email with a link to track the status of the shipment. If you’re having an issue with the tracking number for your order, please contact our customer support team at firstname.lastname@example.org.
How do I cancel or edit my order?
Unfortunately, once an order is placed, we're unable to make changes before it ships. Please contact our customer support team at email@example.com with any questions or concerns.
My order was marked as "delivered" but I have not received it. What do I do?
If your order has been marked as “Delivered” but you have not received the shipment, please contact our customer support team at firstname.lastname@example.org.
What is your returns and exchanges policy?
Something Navy Collection Product: Something Navy accepts returns and exchanges of unworn, unwashed, damaged or incorrect items within 15 days of the original delivery date for either a full refund back to the original payment method or for store credit. Items must be returned with Something Navy tags attached. To make a return please visit our returns portal.
Note that all returns submitted for refunds are subject to a return fee of USD $12.75 per order and will be deducted from the amount of your refund. All exchanges and returns for store credit are exempt from the return fee. Returns made due to damages or because an incorrect item was sent to you are excluded from the return fee.
Marketplace Product: Items purchased from "Third-Party Sellers" via the online Something Navy Marketplace cannot be returned in stores. Please contact email@example.com to receive a return label. Third-party products purchased in stores may be returned to the store where the items were purchased.
Final Sale Merchandise: All items noted as final sale, including gift cards, gifts with purchase, discounted merchandise (priced as marked) or personalized/monogrammed merchandise may not be returned or exchanged.
Damaged or Incorrect Items: Please contact customer support within 15 days of delivery for assistance. Damaged or incorrect items will not be accepted after 15 days of the original delivery date. Please note, you are responsible for the product until it reaches us.
In-Store Purchases: In-store purchases that meet our return eligibility requirements must be returned to the store where the items were purchased. Email validation and valid identification are required for non-receipt returns. Valid forms of identification include a driver's license, state ID card, passport, or military/government ID. The first name and last name on your ID must match the first name and last name on your order. If we cannot validate the first name, last name, or email associated with a non-receipt return, we will not be able to accept the return or issue store credit. Additionally, Something Navy collection product purchased online may be returned to Something Navy stores.
Notice to Customers with Shipping Addresses Outside the United States: International customers are responsible for arranging return shipments and will be charged an additional return fee of USD $12.75 per order. The outbound international shipping fee of $25 is not refundable. All fees will be deducted from the amount of your refund. To make a return please visit our return portal.
When will I receive my refund?
Refunds for Something Navy collection product will be processed once the return item(s) have been received by the Something Navy warehouse and for third-party products when received by the Seller's warehouse. It can take up to three weeks for your return to be processed. If you are returning for a refund, you will receive an email confirmation once your refund has been issued. If you are returning damaged or incorrect goods for an exchange, we will send the requested item(s) out to you. Unfortunately, we cannot process any exchanges for third-party items. If you return a purchase made with a gift card, your refund will be returned to your gift card.
What payment options are accepted?
We accept all major credit cards and also provide several additional payment options at checkout including: Apple Pay, PayPal, AmazonPay, and Google Pay.
Can I choose the currency I pay in?
Not at this time. All payments are made and accepted in USD, including to Canadian addresses.
How do I use my gift card?
As a company focused on sustainability, we do not offer physical gift cards. Our e-gift card is only valid on the Something Navy website. To redeem, enter the code provided in your gift card confirmation email into the discount field at checkout.
If you return a purchase made with a gift card, your refund will be returned to your gift card.
If you misplace your original gift card or need help, please contact firstname.lastname@example.org to have the gift card reissued and sent your email address.
The product I want is currently out of stock. What do I do?
You can sign up for notifications regarding item availability. You can do so by going to the product page and selecting the size and color you would like, then clicking the “Notify Me” button below the size options. You will be asked to enter your email address. If the item comes back into stock, you will receive an automatic email notification.
How will your products fit me?
For each item on our website, we offer a size guide and descriptive sizing information. Please refer to the size details section on the specific product page for more information. Feel free to contact our customer support team at email@example.com for additional sizing guidance.
What is the Something Navy Marketplace?
A curated destination for all brands we are love, love loving! We’ve found the best of the best and made it available to you all in one place. Easy right?!
A note on returns: please do not send us any non-Something Navy merchandise, as our warehouse cannot receive it! For all returns, please email firstname.lastname@example.org and we will help you get all the information you need to get the item back to the right place.
How do I contact customer support?
Please contact our customer support team at email@example.com, and we'll get back to you as soon as we're able. See below for our customer support hours:
Monday - Friday: 9 AM - 6 PM EST Note: We do not offer phone support at this time.