FAQs

Are there any sales or promotions happening right now?

What is the VIP Loyalty program?

COVID-19:

How long will it take to receive my order?

What are your holiday shipping cut-offs?

What shipping method do you use?

Do you ship internationally?

How can I track my order?

How do I cancel or edit my order?

My order was marked as "delivered" but I have not received it. What do I do?

What is your returns and exchanges policy?

When will I receive my refund?

What payment options are accepted?

How do preorders work?

What is Klarna?

Can I choose the currency I pay in?

How do I use my gift card?

The product I want is currently out of stock. What do I do?

How will your products fit me?

What is the Something Navy Marketplace?

How do I contact customer support?