FAQs

Something Navy announces all sales via email or Instagram. Please sign up to receive marketing at the bottom of our website or via the popup to receive email notifications. New Customer Welcome Offer: To welcome you, we're giving you 15% off full-price SN collection items when you sign up to receive our emails. We'll keep you in-the-know on Something Navy collection launches, sales, fashion inspiration, beauty advice, travel tips, and personal anecdotes from Arielle and Team SN. This promotion code is valid only on SN collection items and excludes third-party marketplace products and sale products. This code cannot be combined with other offers, promotions or already marked down merchandise. It has no cash value and cannot be applied to previous purchases or gift cards.

SMS Sign Up: Something Navy SMS discount of 20% off is valid only on full-price SN collection items on somethingnavy.com after opting into SMS marketing. Promotions that are offered via promo code cannot be combined with other offers, promotions or already marked down merchandise. It has no cash value and cannot be applied to previous purchases or gift cards. Only eligible on Something Navy merchandise and not eligible on third party, Marketplace items.

How does it work?

By creating a rewards account with us, you can earn points that turn into dollar credits at checkout! Rewards members gain access to exclusive discounts, newsletters, and so much more. Earn points when you shop, follow us on social, and on your birthday! 

How do I create an account?

You can create an account by clicking Login on the top right-hand corner of our website. Enter your information on the right-hand side under Sign Up. 

Where do I enter my birthday?

1. Create or log in to your account.

2. On the your account page, click Add Birthday on the right-hand side

How many points will I get on my birthday? 

The number of points earned on your birthday is determined by your tier status:

Insider: 0 points

Someone Special: 200

Someone Loyal: 250

Someone VIP: 500

When will I get points for my birthday?

Your birthday points will be automatically added to your account if you added your birthdate before that date has passed this calendar year!

For referrals, when do I receive credit? 

Once the referred customer makes a purchase of $150+ using the referral code, you’ll receive 500 points for each successful referral - that’s $20 off your next Something Navy order!

I have points, why can’t I apply them?

You must have at least 200 points to apply a $5 discount and can only be used on Something Navy product. At this time, we can only apply one discount code per order, so loyalty points cannot be combined with other discounts or promotions. 

I used a different email than the account I created to place an order. Can you combine my accounts so I can combine the points?

Yes, email us at support@somethingnavy.com and we can definitely help out!

How is my tier status determined?

Our program is built on a rolling year. Your purchases from the past 12 months will make you eligible for tier entry or for maintaining the tier you’re in. If you enter a tier on September 1, 2023, you’ll have 12 months from this date to enjoy tier benefits. You can either continue to spend the tier threshold amount to maintain tier status by August 31, 2024 or you will lose tier status if you don’t meet that threshold. If you exceed the threshold, you’ll move up to the next tier.

How do I start collecting points through actions?

Earning points starts with clicking on the campaign button on our Rewards page. Here are more specific ways to earn points:

• Create an account: 25 points!

• Social campaigns: click on the social icon on the rewards page and ensure you follow, subscribe, and share. We can track your points as long as you initiate the action through our Rewards page.

• Birthday points: After you log in to your account, you can click on the button and add your birthday

• SMS: 10 points for leaving a review  

• Tik tik: 10 points for leaving a review  

• Reviews: earn 10 points for leaving a review 

How many points do I need to get a discount?

You can take a look at our point tiers below:

• 200 points - $5 off with a minimum purchase of $50

• 235 points - $10 off with a minimum purchase of $75

• 500 points - $20 off with a minimum purchase of $150

• 750 points - $30 off with a minimum purchase of $200

• 1000 points - $50 off with a minimum purchase of $250

Can I combine loyalty points with other promotions? 

Unfortunately at this time, we can only apply one discount code per order, so we cannot combine your loyalty points and a coupon code. This also means that you cannot apply multiple rewards at checkout.

Do points expire?

All points will expire after a predetermined amount of inactivity. In this context, inactivity refers to customers who have not earned or redeemed any points within 1 year.

Do all purchases count or is it only certain products? 

All purchases count! 

What if I am already signed up to the SMS program? 

Signing up for SMS does not automatically enroll you in our loyalty program. You must create an account to opt in to the program. 

What happens if I am signed up for email but do not have an account created?  

Signing up for emails does not automatically enroll you in our loyalty program. You must create an account to opt into our loyalty program. But stay subscribed to our emails, too! That way you’ll receive updates, promotion notifications and more! 

Can I leave the program? How? 

While we expect that you’ll love the benefits of this program, you can unsubscribe from communication at any time. If you’d like to opt out of the program completely, please reach out to our Customer Care team at support@somethingnavy.com  and we will opt you out. 

Can I apply my points in-store?

Unfortunately at this time, loyalty points can only be redeemed online.

Do my old rewards points transfer over? 

Yes! If you previously were enrolled on our loyalty program, your preexisting points history will be available once you login to your account.

Disclaimer: Something Navy Loyalty points can be redeemed on Somethingnavy.com. Exclusions apply. Only one redemption per transaction is permitted. Promotions that are offered via promo code cannot be combined with other offers, promotions or already marked-down merchandise. It has no cash value and cannot be applied to previous purchases or gift cards.

We love our #SNSOCIETY and promise to be as accessible and transparent as possible now and always. Your safety is our top priority.

Is customer support available?

Absolutely! Our customer support team is here to answer any questions you might have. Drop us a note at support@somethingnavy.com.

Preorders: If you ordered a preordered item, it will ship on or close to the estimated shipping date listed on the product page. Something Navy will communicate if there are any delays. For Domestic orders, available, non preorder items, will ship according to standard shipping times and will not be held until preordered items are ready to ship if multiple items were ordered. Therefore, you may receive multiple shipping confirmations.

For International orders, the order will be held from shipment until all items, including preorder items are ready to ship. Domestic Orders: We are currently experiencing unusually long delays in processing & shipping orders, due to warehouse maintenance issues. Please note your order may take up to 4 weeks to ship out. We apologize for any inconvenience this may cause you. You will receive a confirmation when your order has been shipped. If you have any questions about your order in the meantime, please email support@somethingnavy. com. International Orders: in-stock orders are processed within 10-15 business days and may be subject to additional transit time and customs clearance delays. Invalid Shipping Address: we are unable to ship domestically and/or internationally to PO, APO, or FPO boxes.

Please contact support@somethingnavy.com if you have any questions or concerns about your order. 

Something Navy sends domestic orders with FedEx SmartPost and with DHL for international. All packages are insured, and as soon as your order ships, we will send you a shipping confirmation email including your tracking number.  US orders:

• Ground Shipping: free for all domestic orders.

  • 1-7 business days for delivery within the Continental US

Canada and Mexico orders: USD $45 Flat Rate UK, France, Germany and Spain orders: USD $60 Flat Rate

Yes! Something Navy collection products are eligible for domestic as well as international shipping to Canada, Mexico, the UK, France, Germany, and Spain.

Note that international orders are shipped DDU (“Delivered Duties Unpaid”) and international customers are responsible for the payment of any additional associated duties and taxes, as well as for arranging a return shipment if necessary.

Canada and Mexico orders: USD $45 Flat Rate UK, France, Germany and Spain orders: USD $60 Flat Rate

Products purchased from the Something Navy Marketplace are fulfilled and shipped by the Third-Party Seller and are not eligible for international shipping at this time.

For more information, see our full Shipping & Returns policy here.

When your order ships, you will receive a shipping confirmation email with a link to track the status of the shipment. If you’re having an issue with the tracking number for your order, please contact our customer support team at support@somethingnavy.com.

Unfortunately, once an order is placed, we're unable to cancel or make changes before it ships.

If your order has been marked as “Delivered” but you have not received the shipment, please contact our customer support team at support@somethingnavy.com.

Note that all returns submitted for refunds are subject to a return fee of USD $12.75 per order which will be deducted from the amount of your refund. Loyalty members are not subject to a restocking fee - for free returns, sign up to be a member here. All exchanges and returns for store credit are exempt from the return fee. Returns made due to damages or because an incorrect item was sent to you are excluded from the return fee.

Something Navy Collection Product: Something Navy accepts returns and exchanges of unworn, unwashed, damaged or incorrect items within 30 days of the original delivery date for either a refund back to the original payment method or for store credit. Items must be returned with Something Navy tags attached. To make a return please visit our returns portal.

Home: All home products are eligible for return within 30 days of receipt only if items are in original packaging. Items that have been removed from original packaging or used are not eligible for return, exchange, or store credit. Please contact support@somethingnavy.com to request your return label.  Swim: All swim products must be returned within 30-days of the delivery date in unused, pristine condition with original tags attached and hygienic liners intact. Swim items returned in used condition, without tags or hygienic liners attached will not be eligible for refund, store credit, or exchange. Please email support@somethingnavy.com to request a return label for Swim products.

Marketplace Product: Items purchased from "Third-Party Sellers" via the online Something Navy Marketplace cannot be returned in stores. Please contact support@somethingnavy.com to receive a return label. Third-party products purchased in stores may be returned to the store where the items were purchased.

Final Sale Merchandise: All items noted as final sale, including gift cards, gifts with purchase, discounted merchandise (priced as marked) or personalized/monogrammed merchandise may not be returned or exchanged. 

Damaged or Incorrect Items: Please contact customer support within 30 days of delivery for assistance. Damaged or incorrect items will not be accepted after 30 days of the original delivery date. Please note, you are responsible for the product until it reaches us. 

In-Store Purchases: In-store purchases that meet our return eligibility requirements must be returned to the store where the items were purchased. Email validation and valid identification are required for non-receipt returns. Valid forms of identification include a driver's license, state ID card, passport, or military/government ID. The first name and last name on your ID must match the first name and last name on your order. If we cannot validate the first name, last name, or email associated with a non-receipt return, we will not be able to accept the return or issue store credit. Additionally, Something Navy collection product purchased online may be returned to Something Navy stores.

Notice to Customers with Shipping Addresses Outside the United States: International customers are responsible for arranging return shipments and will be charged an additional return fee of USD $12.75 per order. The outbound international shipping fee of $25 is not refundable. All fees will be deducted from the amount of your refund. To make a return please visit our return portal.

Refunds for Something Navy collection product will be processed once the item is scanned by the carrier and for third-party products when received by the Seller's warehouse. If you are returning for a refund, you will receive an email confirmation once your refund has been issued. If you are returning damaged or incorrect goods for an exchange, we will send the requested item(s) out to you. Unfortunately, we cannot process any exchanges for third-party items. If you return a purchase made with a gift card, your refund will be returned to your gift card.

We accept all major credit cards and also provide several additional payment options at checkout including: Apple Pay, PayPal, AmazonPay, Google Pay, and Klarna.

Preorder items are available for purchase online and will ship by the estimated ship date listed on the product page. Your card will be authorized at the time the order is placed to secure your inventory. Once the order is ready to ship, we will email you a tracking number on the estimated ship date. Preordered items are to be paid in full at the time of order. Klarna payments will begin from the date the order is shipped. For Domestic orders, available, non preorder items will ship according to standard shipping times and will not be held until preordered items are ready to ship if multiple items were ordered. Therefore, you may receive multiple shipping confirmations.

For International orders, the order will be held from shipment until all items, including preorder items are ready to ship.

Shop now, pay later with Klarna.

How does Klarna work? Klarna is an alternate payment method that allows you to split your purchase into 4 interest-free payments.

To use Klarna to pay for your purchase, add items to your cart and choose Klarna at checkout. Your purchase will be split into 4 equal payments. The first payment is due when your order is shipped and the remaining three payments will be automatically charged to your debit or credit card every two weeks. There is no interest or added fees when you pay on time.

How do I sign up? If your purchase is eligible for 4 interest-free payments with Klarna on somethingnavy.com, the option will be presented at checkout. After confirming your phone number, you’ll be sent a text message where you will be asked to confirm your identity. You’ll then set up your payment method with Klarna and accept the terms of your payment plan.

What are the requirements for using Klarna?

• A US-issued debit or credit card

• You’re 18 years of age or older

• A US billing address

• A phone number that receives text messages

• The items in your shopping bag must total between $10 and $1,000 to be eligible. Gift cards cannot be purchased with Klarna.

Which payment methods are accepted? Klarna currently accepts all major debit and credit cards including Visa, AMEX, Mastercard, and Discover.

Where can I use Klarna? You can use Klarna on somethingnavy.com. Klarna is not available at the Something Navy store. What if I get declined from using Klarna? You can use an alternate payment method to complete your purchase. To use Klarna for future orders, please reach out to Klarna’s customer service team to discuss your options. You can contact them in the Klarna app or at klarna.com.

Will this affect my credit score? No. When you sign up for Klarna, they may perform a soft credit check. This will not impact your credit score or show up as a hard inquiry on your credit report.

If my order total changes, how will that affect the 4 payments? If your order total changes for any reason, the payments will be adjusted accordingly.

If the order is cancelled, will I still be charged? No, you will not be charged. Please reach out to our customer support team at support@somethingnavy.com.

How long does it take to reverse a pending authorization? Most authorizations are reversed within 24 hours, however this is ultimately up to your financial institution.

What if I can’t make a payment? Please reach out to Klarna’s customer support team and they’ll be happy to discuss your options. You can contact them 24/7 in the Klarna app or at klarna.com.

Are there late fees? A late fee of up to $7 may be charged if an automatic payment cannot be collected. Please see terms for full details.

What if I make a return? If your return falls within our return policy, your item will be refunded to your original form of payment.

Have more questions? Visit klarna.com or download the Klarna app to chat with their customer support team. See Klarna's complete terms here.

Not at this time. All payments are made and accepted in USD, including to international addresses.

As a company focused on sustainability, we do not offer physical gift cards. Our e-gift card is only valid on the Something Navy website. To redeem, enter the code provided in your gift card confirmation email into the discount field at checkout. 

If you return a purchase made with a gift card, your refund will be returned to your gift card.

If you misplace your original gift card or need help, please contact support@somethingnavy.com to have the gift card reissued and sent your email address.

You can sign up for notifications regarding item availability. You can do so by going to the product page and selecting the size and color you would like, then clicking the “Notify Me” button below the size options. You will be asked to enter your email address. If the item comes back into stock, you will receive an automatic email notification.

For each item on our website, we offer a size guide and descriptive sizing information. Please refer to the size details section on the specific product page for more information.

You can also see Arielle and Team SN trying on each new collection with their notes about fit and how to style each piece on our Instagram.

If you're still unsure, feel free to contact our customer support team at support@somethingnavy.com for additional sizing guidance.

A curated destination for all brands we are love, love, loving! We’ve found the best of the best and made it available to you all in one place. Easy, right?!  

A note on returns: please do not send us any non-Something Navy merchandise, as our warehouse cannot receive it. For all returns, please email support@somethingnavy.com and we will help you get all the information you need to get the item back to the right place.

Note: ba&sh products can only ship within the USA

Please contact our customer support team at support@somethingnavy.com, and we'll get back to you as soon as we're able. See below for our customer support hours:

Monday - Friday: 9 AM - 6 PM EST Note: We do not offer phone support at this time.

We do not offer gift wrapping or gift receipts at this time. Please note, the price of the item will not show on the receipt included in the package but it will be on the hangtag of the item. You may return or exchange a gifted item through our returns and exchanges portal by clicking on 'Start Here' under "Returning or exchanging a gift?" You will need to enter the order number and shipping zip code to self-process or contact support@somethingnavy.com